Terms & Conditions

Privacy Policy

Last Updated: November 07, 2017

This Privacy Policy ("Privacy Policy") is designed to help you understand how Shop Goo LLC and its affiliated brand - ShopGoo.com collects and processes the information that you share when you use this website.(together, the "Site").

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we not collect and process information about you, please do not provide it to us and do not access the Service.

We do not knowingly collect any Personal Information from children under 13 without prior verifiable parental consent. If ShopGoo learns that a child under the age of 13 has submitted Personal Information (defined below) online without parental consent, we will take all reasonable measures to delete the information as soon as possible and to not use such information for any purpose, except where necessary to protect the safety of the child or others as required or allowed by law. If you believe a child under 13 has provided us with Personal Information, please contact us here.

Information We Collect

We collect the following information, including:

Personal Information You Share With Us: "Personal Information" is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service; and
Information We Collect Automatically: When you visit the Service, we may automatically collect identifier and other technical information, such as your browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service (“Online Information”).
Registering for the Service
If you register to use the Service, we may collect Personal Information including your name and email address.
You may review, update, or modify your account information, including profile and contact information, at any time by logging into your ShopGoo account. You may also permanently delete your account by contacting us here, indicating in the subject line "delete my account"
How Your Personal Information is Used, Processed and Disclosed
Except as specified in this Privacy Policy, ShopGoo does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. ShopGoo may, however, use, process and disclose Personal Information to:
send information to customers about orders;
fulfill your orders;
process and collect your payments;
administer loyalty programs;
send you promotional marketing material about ShopGoo company and partners;
produce content for our activity feed feature;
customize, analyze, adjust and improve the Service to better meet your needs;
execute a sweepstakes, contest or other promotion;
enforce ShopGoo's agreements with you;
provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use, rewards and loyalty programs and other policies;
prevent fraud and other prohibited or illegal activities; and comply with potential requests of law enforcement or data protection agencies.
When possible, Online Information may be combined and/or linked to other Personal Information that you provided to us, in accordance with the purposes specified above.
Retention of Personal Information
ShopGoo retains Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Accessing and Updating Your Personal Information and Preferences
Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us here. with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
Contact us:

Return Policy
You can return an item for a refund within 30 days of delivery. For most products, we offer two methods of returns:
1. You can receive a full refund in the form of store credit. If necessary, we’ll pick up the item at a scheduled time. With this option, returns are completely free—meaning we’ll cover the cost of return shipping.
2. You can also receive a refund of the merchandise total in your original payment method— all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note: With this option, you will be responsible for paying the carrier directly for return shipping costs.
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement.
We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.
When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don't hesitate
Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
Clearance Items
Personalized Items
Extended Holiday Return Policy!

You have until January 31 to return orders placed between November 1 and December 31. Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue through Account.
Contact us:

Shipping Information
We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible.
Any Exceptions I Should Be Aware Of?
Deliveries are not typically made on Saturdays or Sundays
We cannot ship to P.O. Boxes or Military APOs
If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply
Signatures are not required deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier.
Available shipping options will generally include:
1-Day Shipping
Your order will be promptly fulfilled and delivered within 1 business day.
2-Day Shipping
Your order will be promptly fulfilled and delivered within 2 business days.
Please note: Orders will be shipped the next day. Also, deliveries are not typically made on Saturdays or Sundays.
Economy Shipping
Please allow the full processing time required to ship from the supplier’s warehouse, plus 3-8 business days in transit for delivery.
Ground Shipping
Please allow the full processing time required to ship from the supplier’s warehouse, plus 1-7 business days in transit for delivery.
Expedited Shipping
Please allow the full processing time required to ship from the supplier’s warehouse, plus 2 business days in transit for delivery.
Express Shipping
Please allow the full processing time required to ship from the supplier’s warehouse, plus 1 business day in transit for delivery.
Shipping to Alaska, Hawaii, or Puerto Rico?
Please note: Deliveries are not typically made on Saturdays or Sundays.
Contact us: